What we can do for your nonprofit organization:
- Function as your IT staff OR back-up for your IT staff to provide tech support
- Keep weekly or monthly hours at your agency to ensure smooth tech operations
- Be on-call for tech projects/problems as they arise (but we do recommend preventative practices to avoid problems!)
- Provide support for network, server, desktop, and website problems
- Develop and maintain websites
- Assess and enhance your cyber-security to keep your data & systems safe
- Connect you to the internet and build wireless networks
- Plan and complete wiring and network design projects
- Install cameras and security systems
- Help your agency plan and budget for software and hardware purchases or upgrades
- Transition your agency to VOIP (Voice Over Internet Protocol) phone services and cloud-hosted servers/services
- Provide tech solutions for tracking clients and data
- Assist with interviewing and hiring your own IT staff
- Train staff (or clients!) so they are more confident using computers
- Recommend tech policies and procedures that improve efficiency AND save you money
IT support not really in your budget? Staff or volunteers struggling to problem-solve tech issues? We got you! Our nonprofit exists to help your nonprofit affordably leverage technology to increase impact, efficiency, and security –so your team can focus on your mission, rather than tackling IT issues themselves.
High-priced, for-profit tech support providers often charge for services you don’t need (or already have), don’t share your mission or values, and don’t know about special tech deals, offers, and grants for nonprofits. As a nonprofit ourselves, we put people over profits, focusing on YOUR tech support needs –not lining our bank account. We’re here to help!
How Does It Work?
We offer both scheduled, managed tech/website support as well as on-demand support to nonprofits in Dane County. You can either schedule regular maintenance/work, or call DANEnet technicians as needed. Even if your agency has not worked with us in the past, you’re only one call away from getting a DANEnet technician’s help!
How Much Does It Cost?
DANEnet bills hourly for tech support plus travel time to your agency for in-person support. Tech/equipment purchases are also included on your monthly invoice if you’ve arranged for us to make purchases for you. Read our Services Overview and our 2025 Rates & Services Contract for more details. Questions? Email info@danenet.org.
How Fast Can You Help?
DANEnet tech support consultants typically work Monday-Friday between 9:00am-5:00pm, while some remote support work may be done evenings/weekends. Clients can typically expect a response to a service request within 24 hours, and most appointments are scheduled within one or two business days.
Request a Free, One-Hour Consultation
DANEnet makes the technology work—so you can make your mission work!
Email info@danenet.org to schedule your free one-hour consultation and see whether DANEnet can work for you.
Technology Planning
& Training
DANEnet helps nonprofits with technology planning. We also help identify appropriate, affordable technology and train staff on its use.
Desktop Support
DANEnet provides desktop support, ensures that every computer and device is working, and provides support for hardware, software, and operating systems.
Network Planning & Maintenance
DANEnet helps nonprofits choose, install, and maintain the hardware that connects your technology together and to the Internet.
Server Support
DANEnet provides support installing, upgrading, and maintaining servers. We help with network security, file, and software backups, as well as remote access.
Website Support
DANEnet can provide technical support for your existing website or help you plan and execute a new site.
Technical SEO
Search Engines need to be able to crawl and index your website effectively. DANEnet can perform and report on a Technical SEO audit of your organization’s website and provide you with an action plan for success.